COVID-19 Safety Measures


Your Safety Is Our Priority

Our top priority is the health, safety and well-being of people living in the communities we serve, as well as volunteers, staff and partners. Although we have implemented new operational standards, including measures to prevent infection, these measures cannot guarantee that you will avoid becoming infected with COVID-19. Attending an All Hands and Hearts program may increase your risk of contracting COVID-19.

If you are planning to volunteer, please review the following information on the threat of being exposed to COVID-19.

All Hands and Hearts is implementing safety control measures to address the following COVID-19 risks:

How We’re Keeping You Safe

Preventative Measures

Below are the safety measures we have implemented across our programs; further safety measures are being developed.

Pre-Arrival Testing

We require all arriving volunteers to have achieved a negative result from a molecular-biological (polymerase chain reaction or PCR test) or antigen COVID-19 test, taken within 72 hours of arrival at our base. We cannot accept antibody testing. We require proof of your test results on arrival.

We require this in an effort to reduce the likelihood of a person arriving while infected with COVID-19. Learn more about types of COVID-19 tests from the FDA.

If you cannot get a test within 72 hours of arrival, we will work with you to see how we may be able to help. Under limited circumstances, an extension may be granted.

Health Screening

All volunteers and staff will undergo health screening and regular monitoring to help identify any individual who may be infected with COVID-19 or show any symptoms associated with the disease.

Before you arrive

  • Perform self-checks for 14 days prior to your arrival, checking for the presence of any of the symptoms of COVID-19.
  • Declare whether you have been in close contact with someone in the last 14 days who has tested positive for COVID-19.
  • Complete a COVID-19 test within 72 hours of arrival. Please see the section above on testing if this is not possible.

On arrival

On arrival, we will do the following:

  • Ask you to report the state of your health before entering base.
  • Check your temperature at the entrance to base.
  • Verify that your recent COVID-19 test had a negative result.
  • Conduct an arrival COVID-19 test to ensure you are still COVID-19 free.

Throughout your time volunteering
We will ask you to closely monitor your health, and declare any development of symptoms at the earliest opportunity. We will:

  • Conduct regular testing of staff and volunteers to quickly identify potential COVID-19 cases.
  • Perform regular temperature checks.
  • Require daily self-declarations of current health status.

Responsible Physical Distancing

Our base of operations and work sites are designed to allow for responsible physical distancing.

Normal Situation

  • We ask that you continue to respect the personal space of others.
  • If you find yourself within six feet of external contractors, community members, or any other external individuals, please limit your interactions to no more than 15 minutes. In other words, do not develop a “close contact” as defined by the CDC.
  • We have a communal space that we will use for meetings

Increased Risk (of a localized outbreak)

  • Extra emphasis on the use of PPE, even whilst on base.
  • Less interaction between groups.
  • Communal social spaces may be closed.
  • Community is given updated information and we interact with members of the community only when necessary until the situation is fully understood.

Localized Outbreak

  • Operations may be suspended and our base may become quarantined.
  • Communication (but not contact) will continue with the community.

Increased Hygiene and Sanitation Measures

Our base of operations and vehicles will be thoroughly and regularly cleaned and disinfected. Increased hygiene and sanitation efforts include:

Personal Hygiene
Simple personal hygiene, including frequent handwashing, and not touching your eyes, nose or mouth, is essential to minimizing the spread of coronavirus and other viruses. All team members will be strongly encouraged to engage in frequent handwashing and hand sanitizer will be prominently placed and easily accessible at base and on work sites.

Sanitation Measures

  • Regular disinfection of shared areas and high touch points by trained cleaners.
  • Promotion of good ventilation on base and worksites.
  • Safe food hygiene, laundry and disposal practices.

Personal Protective Equipment (PPE)

We ask that every staff member and volunteer wear a face covering when in public. We will provide disposable masks and make other personal protective equipment, such as goggles and gloves, freely available. If there is an increased risk of exposure to the virus (i.e., if there is a local outbreak), we will provide greater levels of respiratory protection (e.g., three-ply masks and N95 masks) and other PPE, in accordance with a specific risk assessment.

AHAH Contact Tracing

We are implementing manual contact tracing solutions to help track close contacts within our bases of operation. Contact tracing and isolation of people with COVID-19 and close contacts are critical to helping slow the transmission of COVID-19 (consult the CDC website for more information).

Response to Exposure and Infection

We must accept the possibility of being exposed to the COVID-19 virus and being infected by it. To guide our response to the situation, we have a location-specific contingency plan for promoting the safety of all involved. In our approach to isolating potentially infected team members and quarantining their close contacts, we will follow the guidance provided by the CDC and by local authorities.

We will offer the potential patient-supported isolation. All Hands and Hearts will provide food, accommodation, communication devices and access to mental health services for the duration of any required isolation. We will ask the individual to complete a confirmatory COVID-19 PCR test as soon as it is safe to do so. The length of isolation will be in line with the latest guidance from the CDC, and local guidelines (whichever is more strict).

In line with CDC guidance, and using the tools from our contract tracing control measures, we will establish a list of those who have had close contact with the potential carrier from 2 days before they developed symptoms (or 2 days before the positive test for asymptomatic individuals). We will contact each of these people, notify them of the potential exposure and advise them to act in accordance with quarantine guidelines.

For contacts in our program, we will offer a supported quarantine. This means that All Hands and Hearts will provide food, accommodation, communication devices and access to mental health services for the duration of any required quarantine. Duration of quarantine will be in line with the latest guidance from the CDC.

If you are fully vaccinated we will follow the process in accordance with the latest guidance from the CDC on Recommendations for Fully Vaccinated People, unless local restrictions do not differentiate between vaccinated or unvaccinated individuals.

Program Specific Guides